At Georgia Shoes Shop, we are dedicated to providing you with high-quality footwear for the entire family. We want your shopping experience to be seamless from the moment you place your order to the day your new shoes arrive. Our policies are designed with your convenience and satisfaction in mind.
Shipping Information
Order Processing Time
We pride ourselves on quick and efficient service. All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Time
We offer two reliable shipping options to cater to your needs:
- Standard Shipping: $12.95
- Carrier: DHL or FedEx
- Estimated Delivery: 10-15 business days after shipment
- Ideal for customers who want a balance of cost and speed with full tracking.
- Free Shipping (on orders over $50)
- Carrier: EMS
- Estimated Delivery: 15-25 business days after shipment
- A great economical option for larger orders.
Please note: The above delivery times are estimates and may vary slightly depending on your location and customs processing. Delivery to some remote areas in Asia and elsewhere may not be available.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey to your doorstep.
Returns & Exchanges Policy
Your complete satisfaction is our top priority. If you are not entirely happy with your purchase, we are here to help with a straightforward returns process.
Eligibility
To be eligible for a return or exchange, the item must meet the following criteria:
- Return or exchange must be requested within 15 days of you receiving the order.
- The item must be in its original, unworn condition.
- It must be in the original packaging with all tags still attached.
- You must provide the original receipt or proof of purchase.
⚠️ Non-Returnable Items
To ensure the health and safety of all our customers, the following items are final sale and cannot be returned or exchanged:
- Slippers (for health and hygiene reasons)
- Baby Shoes (due to strict safety and hygiene standards)
How to Initiate a Return or Exchange
Follow these simple steps to start your return or exchange:
- Contact Us: Email our friendly customer service team at [email protected] within the 15-day window. Include your order number and details about the product.
- Receive Instructions: We will provide you with a Return Authorization (RA) number and the shipping address for your return.
- Ship the Item: Securely package the item in its original box, include the proof of purchase, and mail it to the address provided. We strongly recommend using a tracked shipping service, as we cannot be responsible for packages lost in transit back to us.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 3-5 business days.
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunds will be issued to your original payment method and may take 5-10 business days to appear on your statement, depending on your bank’s processing time.
- PayPal: Refunds are processed immediately and typically reflect in your account within 2-3 business days.
Please note: Original shipping fees are non-refundable. If your return is due to a defect or an error on our part, we will gladly cover the return shipping costs.
Exchange Process
If you need a different size or color, please follow the same steps as a return. Exchanges are subject to product availability. If the item you want is out of stock, we will process a refund to your original payment method.
Return Shipping Address
Please ship all returns to:
Georgia Shoes Shop2253 D Street
Bloomfield Township, US 48302
Need More Help?
We’re always happy to answer any questions you have about shipping, returns, or your order. Don’t hesitate to reach out to us at [email protected].
Thank you for choosing Georgia Shoes Shop for your family’s footwear needs!