At Georgia Shoes Shop, we strive to ensure that you are completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we are here to help with a hassle-free return or exchange process.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be:

  • In its original condition, unworn, and unwashed.
  • In the original packaging with all tags attached.
  • Accompanied by the original receipt or proof of purchase.

Returns and exchanges must be requested within 15 days of receiving your order.

2. Non-Returnable Items

Based on our product categories and hygiene considerations, the following items cannot be returned or exchanged:

  • Slippers (for health and hygiene reasons)
  • Baby Shoes (due to safety and hygiene standards)

Please note that this policy is in place to ensure the health and safety of all our customers.

3. How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
  2. Our team will provide you with a Return Authorization Number and instructions on where to send the item.
  3. Package the item securely in its original packaging and include the proof of purchase.
  4. Ship the package to the address provided. We recommend using a tracked shipping service as we are not responsible for lost return shipments.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The refund will be issued to the original payment method used during purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds may take 5-10 business days to appear on your statement, depending on your bank.
  • PayPal: Refunds are processed immediately and may take 2-3 business days to reflect in your account.

Please note that shipping fees are non-refundable.

5. Exchange Process

If you wish to exchange an item for a different size or color, please follow the same steps as above. Exchanges are subject to product availability. If the requested item is not available, we will issue a refund instead.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid shipping label.

7. Return Address

Please ship returns to:

Georgia Shoes Shop
2253 D Street
Bloomfield Township, US 48302

8. Return & Exchange Request Template

Use the template below to request a return or exchange via email:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Georgia Shoes Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number]. The details of the item are as follows:

  • Product Name: [Product Name]
  • Size: [Size]
  • Color: [Color]
  • Reason for Return/Exchange: [Please provide details]

Please provide me with the Return Authorization Number and further instructions.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

9. Questions?

If you have any questions about our Returns & Exchanges policy, feel free to contact us at [email protected]. We are here to assist you!