FAQ

What types of shoes do you offer?

We offer a wide range of footwear for the entire family! Our collection includes everything from practical options like Baby Shoes, Kids’ Shoes, Men’s Shoes, and Hiking Boots to fashionable choices like Dress Shoes, Heels & Pumps, Flats, Loafers, Sandals, and Sneakers & Athletic Shoes. There’s something for every occasion and style.

How do I choose the right size?

We recommend referring to our detailed size charts available on each product page. Since we carry styles from various categories (Men’s, Women’s, Boys’, Girls’), please check the specific chart for the type of shoe you’re ordering. If you’re between sizes, we typically suggest sizing up for the most comfortable fit.

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for a secure and convenient checkout experience.

Is my payment information secure?

Absolutely. We use industry-standard encryption technology to protect your personal and payment information. Your data security is our top priority.

Where do you ship?

We proudly ship our footwear worldwide to shoe lovers everywhere! However, due to carrier restrictions, we are unable to deliver to some Asian countries and remote areas. If you have questions about delivery to your specific location, please contact us.

What are my shipping options?

We offer two reliable shipping methods:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, arriving within 10-15 business days after shipment. Includes tracking.
– Free Shipping: Available for orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after shipment. Includes tracking.

How long does it take to process my order?

After you place your order, our team takes 1-2 business days to carefully prepare your footwear. We check each pair for quality and package them securely to ensure they arrive in perfect condition. You will receive a shipping confirmation email with tracking information once your order is on its way.

Will I have to pay customs or import taxes?

For international orders, any applicable customs fees, duties, or import taxes are the responsibility of the customer upon delivery. These fees are determined by your local government and are not included in your order total.

What is your return policy?

We want you to be completely satisfied with your purchase. We offer a 15-day return policy from the date you receive your items. Footwear must be unworn, in its original condition, and in the original packaging. Please visit our dedicated Returns & Exchanges page for complete details and to initiate a return.

How do I start a return or exchange?

Please contact our customer service team at [email protected] within the 15-day window. We’ll guide you through the simple process and provide you with a return authorization and instructions.

How can I contact customer service?

We’re here to help! You can reach our dedicated customer service team via email at [email protected]. We strive to respond to all inquiries within 24 business hours.

What are your business hours?

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be responded to on the next business day.